tag:blogger.com,1999:blog-7221946804429508505.post5219243991419149869..comments2009-07-04T03:16:44.560-07:00David Hardmanhttp://www.blogger.com/profile/05250790633865981653noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-7221946804429508505.post-26139413690474076362009-07-04T03:11:55.107-07:002009-07-04T03:11:55.107-07:00Hi David,<br /><br />My husband is convinced (and I think I agree with him) that until we have a tipping culture in the UK like that found in North America, customer service will continue to be a function of individual skills/service/training, rather than ubiquitous. We have had many experiences like yours and it grates, particularly after having travelled quite a lot to the US and Canada in the last few years.<br /><br />What I don&#39;t care for about the North American system is that it seems like a convenient excuse to carry on paying people minimum wage. But maybe one can&#39;t have it both ways?<br /><br />Anyway, definitely in agreement with you: no service, no tip!finiteattentionspanhttp://finiteattentionspan.wordpress.com/noreply@blogger.com